2022-2023 Graduate and Professional Studies Student Handbook 
    
    Nov 30, 2022  
2022-2023 Graduate and Professional Studies Student Handbook

State and Federal Policies


 

Education Records (FERPA) and Directory Information

The Family Educational Rights and Privacy Act (FERPA) affords eligible students certain rights with respect to their education records.  These rights include:

1. The right to inspect and review the student’s education records within 45 days after the day Point Loma Nazarene University (“PLNU”) receives a request for access.  A student should submit to the Office of Records, a written request that identifies the record(s) the student wishes to inspect.  The school official will make arrangements for access and notify the student of the time and place where the records may be inspected.  If the requested records are not maintained by the school official to whom the request was submitted, that official shall advise the student of the correct official to whom the request should be addressed.

2. The right to request the amendment of the student’s education records that the student believes are inaccurate, misleading, or otherwise in violation of the student’s privacy rights under FERPA.

A student who wishes to ask PLNU to amend a record should write the Office of Records, clearly identify the part of the record the student wants changed, and specify why it is inaccurate, misleading, or otherwise in violation of the student’s privacy under FERPA.

If PLNU decides not to amend the record as requested, PLNU will notify the student in writing of the decision and the student’s right to a hearing regarding the request for amendment. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing.

3. The right to provide written consent before PLNU discloses personally identifiable information (PII) from the student’s education records, except to the extent that FERPA authorizes disclosure without consent.

Under FERPA, PLNU may disclose education records without a student’s prior written consent to school officials with legitimate educational interests.  A school official includes persons employed by PLNU in an administrative, supervisory, academic, research, or support staff position (including security personnel and health staff); a person serving on the Board of Trustees; or a student serving on an official committee, such as a disciplinary or grievance committee. A school official also may include a volunteer or contractor outside of PLNU who performs an institutional service or function for which the school would otherwise use its own employees and who is under the direct control of the school with respect to the use and maintenance of PII from education records, such as an attorney, auditor, or collection agent, or a student volunteering to assist another school official in performing his or her tasks.  A school official typically has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibilities for PLNU.

Upon request, PLNU also discloses education records without consent to officials of another school in which a student seeks or intends to enroll.  PLNU will make a reasonable attempt to notify a student of these disclosures, unless the request or disclosure is initiated by the student.

4. The right to file a complaint with the U.S. Department of Education concerning alleged failures by PLNU to comply with the requirements of FERPA. The name and address of the office that administers FERPA is:

Student Privacy Policy Office
U.S. Department of Education
400 Maryland Avenue
SW Washington, DC 20202

FERPA also permits PLNU to disclose directory information without student consent.  Accordingly, PLNU may, but is not required to, release directory information.  PLNU has defined directory information as name, address (including electronic mail), telephone number, date and place of birth, major field of study, dates of attendance, enrollment status, degrees, honors and awards received, participation in officially recognized activities and sports, weight and height of members of athletic teams, degree candidacy, and the most recent previous educational agency or institution attended.  This information may be provided, upon review by the Director of Records, as public information to individuals who demonstrate a valid need for the information.

Except for disclosures to school officials, disclosures related to some judicial orders or lawfully issued subpoenas, disclosures of directory information, and disclosures to the student, FERPA requires PLNU to record such disclosures. Eligible students have a right to inspect and review the record of disclosures.

In addition to the above, FERPA permits postsecondary institutions to disclose PII from the education records without obtaining prior written consent of the student in the following circumstances: 

  • To officials of another school where the student seeks or intends to enroll, or where the student is already enrolled if the disclosure is for purposes related to the student’s enrollment or transfer, subject to specific requirements.
  • To authorized representatives of the U. S. Comptroller General, the U.S. Attorney General, the U.S. Secretary of Education, or state and local educational authorities.  Such disclosures may be made in connection with an audit or evaluation of federal or California supported education programs, or for the enforcement of, or compliance with, federal legal requirements that relate to those programs.
  • In connection with financial aid for which the student has applied or which the student has received, if the information is necessary to determine eligibility for the aid, determine the amount of the aid, determine the conditions of the aid, or enforce the terms and conditions of the aid.
  • To organizations conducting studies for, or on behalf of, PLNU in order to: (a) develop, validate, or administer predictive tests; (b) administer student aid programs; or (c) improve instruction.
  • To accrediting organizations to carry out their accrediting functions.
  • To comply with a judicial order or lawfully issued subpoena.
  • To appropriate officials in connection with a health or safety emergency, subject to all FERPA requirements. 
  • To a victim of an alleged perpetrator of a crime of violence or a non-forcible sex offense, subject to FERPA’s requirements. The disclosure may only include the final results of the disciplinary proceeding with respect to that alleged crime or offense, regardless of the finding.
  • To the general public, the final results of a disciplinary proceeding, subject to FERPA’s requirements, if PLNU determines the student is an alleged perpetrator of a crime of violence or non-forcible sex offense and the student has committed a violation of PLNU’s rules or policies with respect to the allegation made against him or her.
  • To parents of a student regarding the student’s violation of any federal, state, or local law, or of any rule or policy of the school, governing the use or possession of alcohol or a controlled substance if PLNU determines the student committed a disciplinary violation and the student is under the age of 21.

Periodically, PLNU conducts formal and informal photo and video shoots (around the campus and at off-campus events and activities) for use in university publications, social media, promotional videos/commercials, and the PLNU Web site. Students who require that no identifiable image be used by the university must notify Marketing and Creative Services in writing prior to the second Monday of each semester. Students should email their request to photo-optout@pointloma.edu and include their full name and student ID number. In addition, PLNU may submit information about students’ participation in school activities to media outlets. Students who require that their names be excluded from such stories must notify Marketing and Creative Services in writing prior to the second Monday of each semester.

Questions relative to FERPA policies should be referred to the Office of the Registrar.

Harassment and Discrimination

Point Loma Nazarene University is committed to providing a work, learning, and living environment that provides equal opportunity for all and that is free from harassment and discrimination. Accordingly, harassment, discrimination or retaliation based upon race, color, age, national origin, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), physical or mental disability, military or veteran status, or any other basis protected by applicable federal, state, or local law is strictly prohibited. Additionally, other inappropriate conduct of a harassing or offensive nature may be considered a violation of this policy.

Harassment may take many forms, but most commonly includes the following:

  • Verbal conduct such as epithets; derogatory jokes or comments; slurs; insulting sounds; unwanted sexual innuendos, advances, or propositions; and/or graphic, suggestive, or obscene comments, letters, notes, e-mails, internet posting or blogging, unwelcome invitations;
  • Visual conduct such as derogatory and/or sexually suggestive images, posters, pictures, photography, cartoons, drawings, or gestures;
  • Physical conduct such as assault, unwanted physical contact or touching, blocking normal movement;
  • Threats or demands to submit to sexual requests; and
  • Retaliation for having reported or threatened to report harassment.

Sexually harassing conduct does not necessarily need to be motivated by sexual desire. Sexual harassment can also include harassment of any kind on the basis of sex or gender.

PLNU’s anti-harassment policy applies to all persons involved in the University, including supervisors, managers, and administrators, as well as co-employees, students, vendors and visitors to the University.

Point Loma Nazarene University also prohibits and will not tolerate discrimination or harassment in any of its programs or activities. Such actions are prohibited not only by University policy, as provided above, but also by applicable federal law, including Title VII of the Civil Rights Act of 1964, as amended, and Title IX of the Educational Amendments of 1972 as well as California law SB 493. Under Title IX, discrimination on the basis of sex can include sexual harassment or sexual violence. Under California SB 493, sexual harassment includes sexual battery, sexual violence, and sexual exploitation.

Any type of harassment or discrimination may subject individuals or groups to disciplinary action and may also have legal consequences. Point Loma Nazarene University is committed to preventing and stopping discrimination or harassment whenever it may occur at the University or in its programs.

It is the responsibility of all members of the PLNU Community to report violations or suspected violations of this Policy or applicable laws. If an employee or student becomes aware of a suspected violation, whether before or after it has occurred, they must promptly report it to university officials. Alternatively, anyone may report violations or suspected violations anonymously through the online Incident Report Form.

Inquiries may be made externally to:

Office for Civil Rights (OCR)
U.S. Department of Education
400 Maryland Avenue, SW
Washington, D.C.  20202-1100
Customer Service Hotline #: (800) 421-3481
Facsimile: (202) 453-6012
TDD#: (877) 521-2172
Email: OCR@ed.gov
Web: http://www.ed.gov/ocr

For complaints involving employees:
Equal Employment Opportunity Commission (EEOC)
https://www.eeoc.gov/field-office/sandiego/location
555 West Beech Street, Suite 504
San Diego, CA 92101
Phone: 1-800-669-4000

California Department of Fair Employment and Housing (DFEH)
https://www.dfeh.ca.gov/contactus/
2218 Kausen Drive, Suite 100
Elk Grove, CA 95758
Phone: 800-884-1684

Point Loma Nazarene University also prohibits retaliation against any person because they have resisted or complained in good faith about illegal harassment or discrimination prohibited by law and by this policy.  Likewise, those who participate in investigations of such conduct or aid others in bringing forward concerns are protected from retaliation.

TITLE IX, CALIFORNIA SB 493, and VAWA (Violence Against Women Act)
SEXUAL DISCRIMINATION including SEXUAL HARASSMENT, SEXUAL VIOLENCE, SEXUAL EXPLOITATION, DATING VIOLENCE, DOMESTIC VIOLENCE, AND STALKING

Point Loma Nazarene University is committed to maintaining work, learning, and living environment that is free  from  sex  discrimination and prohibits  discrimination on the basis of sex  in  its  education  programs  and  activities,  including  retaliation  for  asserting  or  otherwise  participating in claims of sex discrimination.

The university is also committed to providing a work, learning, and living environment that is free of sexual harassment, including retaliation for asserting or otherwise participating in claims of sex discrimination.

Sexual discrimination which includes sexual harassment, sexual violence, sexual exploitation, dating violence, domestic violence, and stalking are violations of University policy and in some cases, serious violations of law. In addition, they violate the sanctity of the human body and spirit and will not be tolerated within the Point Loma Nazarene University (PLNU) community. The University will take reasonable steps to respond to each incident of sexual discrimination involving individuals subject to the University’s policies that occur in connection with any educational activity or other program of the University, as well as incidents that occurred outside of those educational programs or activities, whether they occurred on or off campus, if based on the allegations, there is any reason to believe that the incident could contribute to a hostile educational environment or otherwise interfere with a student’s access to education. This includes both on and off campus properties and outside university educational programs and activities.

In support of these commitments, Point Loma Nazarene University responds to allegations of discrimination on the basis of sex and sexual harassment, including sexual misconduct and relationship violence, through one of two processes:

  1. Allegations that meet the threshold of Title IX of the Education Amendments of 1972, 20 U.S.C. §1681 et seq., as updated in May 2020 (“Title IX”), specifically allegations of sexual harassment and sexual misconduct that occurred on Point Loma Nazarene University owned or managed property or at a Point Loma Nazarene University sponsored event, in the United States of America will follow the protocols outlined in the Title IX Policy. For more information, please visit www.pointloma.edu/title-ix.
  2. Allegations that do not meet the Title IX threshold, but nevertheless meet California SB 493 threshold or violate the University policy, are responded to using the procedures outlined in the Student Conduct Process.

Violation of policies on sexual discrimination  will result in appropriate legal and/or administrative action, up to and including dismissal from the University. Violation of these standards and protocols also may subject the offender to criminal prosecution or third party civil litigation.

Point Loma Nazarene University is committed to supporting the rights of a person reporting an incident of discrimination on the basis of sex, sexual misconduct or relationship violence to make an informed choice among options and services available. More information is available at www.pointloma.edu/title-ix. If you have experienced an incident of discrimination on the basis of sex, sexual misconduct or relationship violence you may report the incident at any time, regardless of how much time has elapsed since the incident occurred through one of the following two methods:

  • Report the incident to the Title IX Coordinator

Danielle Brown Friberg
619-849-2313
dfriberg@pointloma.edu
titleix@pointloma.edu
Office Location: Nicholson Commons 326A

All PLNU employees, except those deemed confidential, are “responsible employees” and have a duty to report sexual harassment to the Title IX Coordinator. For a list of confidential resources at PLNU, please visit www.pointloma.edu/title-ix.

The university strongly encourages students to also report sexual assaults to the Department of Public Safety at (619) 849-2525 and the San Diego Police Department at (619) 531-2000.

Definitions

  • Sexual Harassment, as defined as:
    • Unwelcome sexual advances, or
    • requests for sexual favors, or
    • other verbal, visual, or physical conduct of a sexual nature
    • made by someone from in the work or educational setting,
    • under any of the following conditions:
      • submission to the conduct is explicitly or implicitly made a term of condition of an individual’s employment, academic status, or progress, or
      • submission to, or reject of, the conduct by the individual is used as the basis of employment or academic decisions affecting the individual, or
      • the conduct has the purpose or effect of having a negative impact upon the individual’s work or academic performance, or of creating an intimidating, hostile, or offensive work or educational environment, or
      • submission to, or rejection of, the conduct by the individual is used as the basis for any decision affecting the individual regarding benefits and services, honors, programs, or activities available at or through the University.
  • Sexual Violence, means physical sexual acts perpetrated against a person without the persons affirmative consent. Physical sexual acts includes both of the following:
    • Rape, defined as penetration, no matter how slight, of the vagina or anus with any part or object, or oral copulation of a sex organ by another person, without the consent of the victim.
    • Sexual battery, means the intentional touching of another person’s intimate parts without the consent, intentionally causing a person to touch the intimate parts of another without consent, or using a person’s own intimate part to intentionally touch another person’s body without consent.
  • Sexual Exploitation, means a person taking sexual advantage of another person for the benefit of anyone other than that person without that person’s consent, including, but not limited to any of the following acts:
    • The prostituting of another person
    • The trafficking of another person, defined as the inducement of a person to perform a commercial sex act, or labor of services, through force, fraud, or coercion.
    • The recording of images, including video or photograph, or audio of another person’s sexual activity or intimate parts, without that person’s consent.
    • The distribution of images, including video or photograph, or audio of another person’s sexual activity or intimate parts, if the individual distributing the images or audio knows or should have known that person depicted in the images or audio did not consent to the disclosure.
    • The viewing of another person’s sexual activity or intimate parts, in a placed where that other person would have a reasonable expectation of privacy, without that person’s consent, for the purpose of arousing or gratifying sexual desire.
    • Engaging in sexual activity with another person while knowingly infected with human immunodeficiency virus (HIV) or a sexually-transmitted disease (STD) or infection (STI), without informing the other person of the infection
    • Causing or attempting to cause the incapacitation of another person (through alcohol, drugs, or any other means) for the purpose of compromising or disabling that person’s ability to give consent to sexual activity
    • Misappropriation of another person’s identity on apps, websites, or other venues designed for dating or sexual connections
    • Forcing a person to take an action against that person’s will by threatening to show, post, or share information, video, audio, or an image that depicts the person’s nudity or sexual activity
    • Knowingly soliciting a minor for sexual activity
    • Creation, possession, or dissemination of pornography
  • Dating Violence - Violence committed towards a person who is in or has been in a social relationship of a romantic or intimate nature with the person committing the violence. 
  • Domestic Violence - Violence committed by a current or former spouse or intimate partner, by a person whom you share a child in common, by a person who is cohabiting with you as a spouse, domestic partner, or intimate partner, or by any other person who is protected under domestic or family violence laws of California. 
  • Stalking - Engaging in a course of conduct directed at a specific person that would cause a reasonable person to fear for the person’s safety, or the safety of others, or suffer substantial distress 
  • Force - Force is the use of physical violence and/or physical imposition to gain sexual access. Force also includes threats, intimidation (implied threats), and coercion that is intended to overcome resistance or produce consent (e.g., “Have sex with me or I’ll hurt you,” “Okay, don’t hurt me, I’ll do what you want.”). 
  • Coercion - Coercion is unreasonable pressure for sexual activity. Coercive conduct differs from seductive conduct based on factors such as the type and/or extent of the pressure used to obtain consent. When someone makes clear that they do not want to engage in certain sexual activity, that they want to stop, or that they do not want to go past a certain point of sexual interaction, continued pressure beyond that point can be coercive. 
  • Consent - Knowing, and voluntary, and clear permission by word or action to engage in sexual activity. Affirmative consent means affirmative, conscious, and voluntary agreement to engage in sexual activity. Individuals may experience the same interaction in different ways. Therefore, it is the responsibility of each party to clearly determine that the other has consented before engaging in the activity.
  • Incapacitation - Incapacitation occurs when someone cannot make rational, reasonable decisions because they lack the capacity to give knowing/informed consent (e.g., to understand the “who, what, when, where, why, or how” of their sexual interaction) or are unable to understand what is happening or is disoriented, helpless, asleep, or unconscious, for any reason, including by alcohol or other drugs. Incapacitation is determined through consideration of all relevant indicators of an individual’s state and is not synonymous with intoxication, impairment, blackout, and/or being drunk. This policy also covers a person whose incapacity results from a temporary or permanent physical or mental health condition, involuntary physical restraint, and/or the consumption of incapacitating drugs

Amnesty Policy

Individuals who participate as a complainant or witness in an investigation of sexual discrimination will not be subject to disciplinary sanctions for a violation of the University’s student conduct policy at or near the time of the incident, unless the University determines that the violation was egregious, including, but not limited to, an action that places the health and safety of any other person at risk or involves plagiarism, cheating, or academic dishonesty.

Assistances following a Sexual Assault, Dating Violence, Domestic Violence Sexual Exploitation, or Stalking

Point Loma Nazarene University is committed to supporting a person impacted by an incident of sexual assault, dating violence, domestic violence, sexual exploitation, or stalking. More information on supportive measures, on campus, and off campus assistance is available at www.pointloma.edu/title-ix. 

Disability Discrimination and Harassment

Point Loma Nazarene University provides equal opportunity for qualified persons with disabilities in compliance with the requirements of Section 504 of the Rehabilitation Act of 1990 and the Amended Americans with Disabilities Act of 2008. Any student who feels that he or she has experienced any form of disability discrimination or harassment should report the incident to the ADA/Section 504 Coordinator at ADA@pointloma.edu. For more information on reasonable accommodation procedures, please refer to the EAC website.

Other forms of discrimination and harassment

Any student who feels that he or she has experienced or witnessed any other form of prohibited discrimination or harassment should report it to a university official or use the online Incident Report Form.

Jeanne Clery Act

In 1990, Congress enacted The Crime Awareness and Campus Security Act as part of an amendment to the Higher Education Act of 1965. Later renamed The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, it requires all postsecondary institutions participating in federal student financial assistance programs to disclose certain information on campus crime and various safety and security-related policies. Further amendments in recent years have expanded the requirements to include information on fire safety, sexual assault, and missing students. The Annual Security and Fire Safety Reports and other information about campus safety are located on the Department of Public Safety web page.

GPS Bias Incident Reporting Policy

This reporting tool is for non-emergency incidents only. For emergencies, including safety concerns dial 911, then contact the Department of Public Safety at (619) 849-2525.

What is a Bias Incident?

A bias incident is any intentional or unintentional act or behavior directed toward an individual or group based on any facet of the individual’s or group’s identities. (For gender discrimination, sexual harassment, sexual assault, or other Title IX incidents please find information in the appropriate section). 

Bias incidents may take the form of, but are not limited to:

  • Racist slurs
  • Derogatory comments
  • Offensive terminology
  • Cultural misappropriations (e.g., taking or using things from a culture that is not your own, especially without showing that you understand or respect this culture such as costumes)
  • Microaggressions (e.g., subtle, nonverbal, layered insults/assaults based on race, gender, class, sexuality, language, immigration status, phenotype, accent, or surname, often carried out automatically or unconsciously)

Bias Incident Reporting Process

This reporting system is for all Point Loma Nazarene University Graduate and Professional community members. PLNU takes reports made through this system seriously. Please make your report as accurate and truthful as possible, and remember that all information contained within this report may become part of PLNU’s administrative record-keeping and may be available to the students to which it pertains under the Family Educational Rights and Privacy Act (FERPA), which is a federal law that protects the privacy of student education records. Be professional, accurate, and factual. Recitations of observations and facts are more useful than characterizations or labels. We encourage community members to resolve conflicts directly, when possible. 

The university is committed to evaluating your report thoroughly, fairly, and promptly, but the timing and manner in which the university addresses the report will vary depending on the information provided and whether you wish to remain anonymous. Below are the prescribed steps that will be applied to process your report:

  • Step 1

    • Once submitted, your report is electronically route to the GPS Bias Incident Response Team (GPS BIRT).
  • Step 2

    • A GPS BIRT team reviewer will contact you within two business days to explain the process, gather any additional information needed, and consider your desired outcome. You will also be offered support services as you move through this process.
  • Step 3

    • The reviewer coordinates with all involved people in an attempt to achieve a mutually agreeable resolution as soon as possible. A final review of the outcome will be conducted by the GPS Bias Incident Response Team.


Note: If the Bias Incident Report reveals alleged violations of other PLNU policies, the report may be referred for investigation under those policies to the Vice Provost of Academic Studies’ office or Title IX office. FERPA requirements and other privacy laws may limit the amount of information we can share with you.

Submit a Bias Incident Report

PLNU is committed to fostering a welcoming and safe environment for all members of the university community and encourages all members of the university community who have witnessed or experienced a bias incident to report it. Click the link below and fill out the form. Upon receiving the report, a member of the Bias Incident Response Team will reach out to you if you provide your information.

GPS Bias Incident Reporting Form

Preserving Evidence

It is important to preserve evidence related to the concern. If you experience or witness a diversity-related concern, document it the best you can. 

  • If you experience a written slur or discover graffiti, do not erase it until police or public safety have seen and documented it.  Also, photograph and preserve any physical evidence.
  • If the incident is verbal, write down what was said, and get the contact information of any possible witnesses.
  • Report incidents as soon as possible as speed and accuracy of response are critical.

GPS Bias Incident Response Team

The GPS Bias Incident Response Team includes members of the university community who will provide support and guidance to students and other members of the PLNU community seeking assistance in determining how to resolve reported incidents. Team members document incidents and assist with the coordination of support such as counseling, health services, or other referrals as needed to ensure safety and provide assistance and comfort to those impacted. Team members also develop an appropriate plan to initiate communication with the broader community and make referrals to Student Success, Human Resources, Public Safety, Title IX, and/or the PLNU legal counsel if the incident appears to violate a university policy or state/federal law.

Bias Incident Response Team Members

  • Mary Paul, D.Min., Vice President for Student Life and Formation
  • Danielle Brown Friberg, Title IX Coordinator
  • Jake Gilbertson, Ed.D., Dean of Students
  • Melanie Wolf, Associate Dean of Student Care and Engagement
  • Esteban Trujillo, University Chaplain
  • Cory Lozano, Assistant Director of Public Safety
  • Samara Timms, AVP of Human Resources
  • April Cordero, Ph.D., Dean of Educational Effectiveness
  • Ben Coleman, Ph.D., Director of Clinical Training

Religious Expression

Founded in 1902, Point Loma Nazarene University (PLNU) is a Christian university committed to the liberal arts and professional preparation. A combination of challenging academics, deep spirituality, and service-centered action prepares students for living purpose-filled lives and integrating knowledge with beliefs, values, and actions.

Being of Wesleyan heritage, and affiliated with the Church of the Nazarene, we strive to be a learning community where grace is foundational, truth is pursued, and holiness is a way of life.  We also strive to provide a learning and living environment that promotes safety, transparency, personal integrity, civility, mutual respect and freedom from unlawful discrimination.

This integration of faith and learning is recognized by the United States and California Constitutions and many state and federal laws. For example, exemptions in Title IX1 and the California Equity in Higher Education Act2 recognize the right of religious educational institutions such as PLNU to incorporate religious beliefs into all aspects of university life and maintain faith-based standards of behavior which all community members voluntarily agree to follow.  A full statement of PLNU’s mission and community expectations for graduate and professional study students can be found at:

Student Standards of Conduct: Graduate and Professional Students
Why PLNU

PLNU seeks to recruit students of the Christian faith and to create an institutional environment conducive to their growth in Christ; however, we do not require that students be confessing Christians. We welcome and value students of every background and faith. As a Christian community, we expect that all of our students will respect the nature of our community, learn about our traditions and participate in our community practices. PLNU affirms that a Christian liberal arts education includes an understanding of and appreciation of the differences in faith, living, and practice.

  1. 20 U.S.C. Section 1681(a)(3).
  2. Cal. Ed. Code Section 66271.

State Authorization Complaint Process

An individual may contact the Department of Consumer Affairs of the Bureau for Private Postsecondary Education for review of a complaint.  The Bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA, 95833, at their website: http://www.bppe.ca.gov/enforcement/complaint, via email at bppe@dca.ca.gov, or by phone (916) 431-6959 or fax (916)263-1897.

Student Consumer Complaint Process

The U.S. Department of Education has amended the Higher Education Act (HEA) authorizing the “Program Integrity Rule.” This amendment provides, among other things, regulations associated with the federal student financial aid program that require colleges or universities authorized to offer postsecondary education in one or more states to ensure access to a complaint process 34 CFR 668.43(b) that will permit student consumers to address the following:

  1. Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
  2. Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
  3. Complaints relating to the quality of education or other State or accreditation requirements.
To access a copy of PLNU’s student complaint process, click here.
 
An individual may contact the Department of Consumer Affairs of the Bureau for Private Postsecondary Education for review of a complaint. The Bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA , 95833, at their website: http://www.bppe.ca.gov/enforcement/complaint, via email at bppe@dca.ca.gov, or by phone or fax at (916) 431-6959 PH, (916) 263-1897 FAX.